Privacy Policy | Opt2Restore

1. Introduction

HIPAA & Privacy Notice

This website is operated by Opt2Restore LLC, a consulting and aging-in-place services company that provides non-clinical services, coordination, and professional consulting. Opt2Restore LLC does not provide medical care and does not bill insurance.

This Privacy Policy describes how Opt Physical Therapy Rehabilitation, PLLC, doing business as Opt2Restore (“Opt2Restore,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website, online forms, communication channels, and clinical or consultative services.

Clinical physical therapy services are provided separately by Opt Physical Therapy Rehabilitation, PLLC, a licensed New York State professional practice. When you engage with Opt Physical Therapy Rehabilitation, PLLC for clinical services, your protected health information (PHI) is handled in accordance with applicable HIPAA privacy and security requirements.

Submission of Information

Please submit medical information, health records, or insurance details only through secure, HIPAA-compliant forms or systems specifically designated for Opt Physical Therapy Rehabilitation, PLLC.

General contact forms, partnership inquiries, and consulting request forms on this website are intended for non-clinical communication and professional coordination only. Please do not submit protected health information through those channels.

Use of Information

Information submitted through this website is used solely to respond to your inquiry, coordinate services, or facilitate professional communication. Information is not sold or shared with third parties except as required by law or as necessary to provide requested services.

Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through this website. However, no online transmission can be guaranteed to be 100% secure.

2. Information We Collect

• Directly provided: name, contact details, address, appointment information, and, where applicable, health and insurance details.
• Automatically collected: device info, IP address, browser type, and analytics via cookies or similar technologies.
• Payment data: limited billing details necessary to process transactions; card data is handled by PCI-compliant processors.

3. How We Use Your Information

• Provide, coordinate, and improve physical therapy and wellness services.
• Process payments and insurance claims.
• Communicate appointment reminders or updates.
• Respond to inquiries and provide customer support.
• Comply with legal, ethical, and professional obligations.

4. HIPAA & Protected Health Information (PHI)

When applicable, Opt2Restore follows the Health Insurance Portability and Accountability Act (HIPAA) privacy and security standards. Any medical information we collect or store is protected in compliance with HIPAA regulations.

5. SMS/Text Messaging Policy

Required disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your number, you agree to receive appointment or service-related messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

6. Cookies & Tracking Technologies

Our website may use cookies or similar tracking tools to enhance user experience and gather analytics. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain information only as long as necessary for operational, legal, and compliance purposes. Protected Health Information (PHI) is retained in accordance with federal and state laws.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through this website. However, no online transmission can be guaranteed to be 100% secure.

9. Information Sharing

We do not sell or rent personal information. We may share data only with:

• Authorized personnel providing care or services
• Insurance carriers for billing purposes
• Contractors bound by confidentiality obligations
• Regulators or law enforcement as required by law

10. Your Rights

• Access or request copies of your records.
• Request correction or deletion of personal data (subject to legal exceptions).
• Withdraw consent for non-essential communications.
• File complaints regarding data practices.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children without verifiable parental consent.

12. Third-Party Websites

Our website may link to third-party platforms (e.g., billing portals, scheduling tools). We are not responsible for their privacy policies or practices. Review each provider’s policy before use.

13. International Users

This website is intended for users in the United States. If you access it from another country, you consent to the transfer and processing of your information in the U.S.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the most recent changes. Your continued use of our services constitutes acceptance of the revised policy.